Return Policy – RE ONA

Return Policy

FINAL SALE

All Items purchased during a sales period (Boxing day, Black Friday, Cyber Monday) and discounted items are final sale.

Intimates such as Bras & Panties are not eligible for return or exchange.

Items purchased with a promo code (excluding the sign up code).

Orders that have been previously placed are unable to be price matched during sale periods.

Returned items that are deemed to be unsellable, soiled, damaged or altered in any way may not be accepted and may be returned back to the customer. 

Please note. RE ONA reserves the right to reject the return of goods which are not returned in accordance with our policy. 

US & CANADIAN RETURNS

We will provide a store credit via gift card on full priced items that are unworn and with tags attached. Returned items are not eligible for refunds.

We ask that you do your best when trying on items with care. Returned items must be unworn, unwashed, free of makeup, deodorant, perfume and smells.

For bodysuits, protective adhesive strip must still be attached (return of bodysuits without the protective adhesive strip will not be accepted). Please allow 2-4 business days for processing your return after we've received it. 

Please note. We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, be denied if deemed to be suspicious. 

We do not offer exchanges at this time

INTERNATIONAL RETURNS

International orders are final.

If delivery is refused or duties/customs fees are not paid, any charges incurred to accommodate the package being sent back (delivery fee, customs etc.) will be passed onto the customer.  

 

HOW TO MAKE A RETURN (US RETURNS)

Contact us here within 14 days of receiving your order.

Please enter in the subject "Returns + Order #" and let us know what you would like to return and brief reason (size issue, etc.). A pre-paid UPS return shipping label will be provided. (Customers have 7 business days to ship the return package using this label. Returns exceeding this timeframe will not be accepted).

Please note, returns will be subject to a $10 return shipping fee, which will be deducted from your store credit. 

Outbound shipping fees from the original order are not refundable. 

HOW TO MAKE A RETURN (CANADIAN RETURNS)

Contact us here within 14 days of receiving your order.

Please enter in the subject "Returns + Order #" and let us know what you would like to return and brief reason (size issue, etc.). 

A return address will be provided to you. Send us your unworn item(s) through Canada Post.

We recommend using recorded delivery through Canada Post as we are not responsible for any packages not delivered to us. Once we receive your item and confirm that it is in original condition, we will issue a store credit and send you a confirmation email.

LATE RETURNS

We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.

Please note, we monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, be denied if deemed to be suspicious.