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RETURNS

RETURN POLICY

We want you to love your purchased items, but understand that not all styles work out. We are happy to offer returns for store credit only.

If you would like to return an item, please email us within 14 days of delivery.

  • We ask that you do your best when trying on items with care. Returned items must be unworn, unwashed, and free of makeup, deodorant, perfume, and smells.
  • For bodysuits, a protective adhesive strip must still be attached (return of bodysuits without the protective adhesive strip will not be accepted).
  • We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, be denied if deemed suspicious. 
  • Outbound shipping fees from the original order are not refundable.
  • Returned items deemed unsellable, soiled, damaged, or altered in any way may not be accepted and may be returned to the customer. RE ONA reserves the right to reject the return of goods that are not returned under our policy. 

 

FINAL SALE

Intimates such as Bras & Panties are not eligible for return or exchange. Items purchased with a promo code (excluding the sign-up code). Orders that have been previously placed cannot be price matched during sale periods. All items purchased during sales (Boxing day, Black Friday, Cyber Monday) and discounted items are final sale.

 

REQUEST A RETURN (US CUSTOMERS)

We offer returns for store credit only.

To return an item, please follow the steps below to request a return.

  1. Contact us here or email us at info@reona.ca within 14 days of receiving your order.
  2. Please enter the subject "Returns + Order #" and let us know what you would like to return and a brief reason (size issue, etc.). 
  3. Once approved, you will be contacted and provided further instructions on the next steps.
  4. A pre-paid UPS shipping label will be provided.
  • Your store credit will deduct a USD 12.00 return shipping fee. 
  • Once we receive your item and confirm its original condition, we will issue a store credit and send you a confirmation email.
  • We allow up to 7 business days to ship the return package. Returns exceeding this timeframe will not be accepted and will be sent back. Please allow 7 business days for your return to be processed once it arrives at our warehouse. 

     

    REQUEST A RETURN (CANADIAN CUSTOMERS) 

    We offer returns for store credit only.

    To return an item, please follow the steps below to request a return.

    1. Contact us here or email us at info@reona.ca within 14 days of receiving your order.
    2. Please enter the subject "Returns + Order #" and let us know what you would like to return and a brief reason (size issue, etc.). 
    3. Once approved, you will be contacted and provided further instructions on the next steps.
    4. A return address will be provided to you. Please send us your unworn item(s) through Canada Post. We recommend using recorded delivery through Canada Post as we are not responsible for any packages not delivered to us. Once we receive your item and confirm its original condition, we will issue a store credit and send you a confirmation email.

    We allow up to 7 business days to ship the return package. Returns exceeding this timeframe will not be accepted and will be sent back. Please allow 7 business days for your return to be processed once it arrives at our warehouse. 

     

    INTERNATIONAL RETURNS 

    At this time, International orders are FINAL. If delivery is refused or duties/customs fees are not paid, any charges incurred to accommodate the package being sent back (delivery fee, customs, etc.) will be passed onto the customer. 

     

    LATE RETURNS 

    We cannot accept returns beyond the 14 days of your receipt, and anything sent to us after 14 days may be returned to you. Please note that we monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, be denied if deemed suspicious. 

     

    ORIGINAL SHIPPING FEES

    We regret to inform you that original or outbound shipping fees are non-refundable unless the error was made on our part (this will be assessed case-by-case basis).

    $ AWAY FROM FREE STANDARD SHIPPING

    Your order qualifies for free shipping!

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