All items purchased during sales (Winter Sale, Summer Sale, Archive Sale, Early Access/Secret Sale,Boxing Day, Black Friday, Cyber Monday, Extended Sale) and discounted items are final sale.

Headbands and Intimates such as Bras & Panties are not eligible for return or exchange. Items purchased with a promo code (excluding the sign-up code).

Orders previously placed cannot be price-matched during sale periods. For more information, view our terms and conditions on promotions.

All items purchased during sales (Early Access/Secret Sale,Boxing Day, Black Friday, Cyber Monday, Extended Sale) and discounted items are final sale. Orders previously placed cannot be price-matched during sale periods.

For more information, view our holiday promotions terms and conditions.

We are happy to offer returns for store credit only.If you want to return an item, please email us within 14 days of delivery.

For bodysuits, a protective adhesive strip must still be attached (return of bodysuits without the protective adhesive strip will not be accepted).

We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, be denied if deemed suspicious.

Returned items deemed unsellable, soiled, damaged, or altered in any way may not be accepted and may be returned to the customer. RE ONA reserves the right to reject the return of goods not returned under our policy. 

Outbound shipping fees from the original order are not refundable.

We cannot accept returns beyond 14 days of receipt, and anything sent to us after 14 days may be returned to you. Please note that we monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, be denied if deemed suspicious.

We offer returns for store credit only.To return an item, please follow the steps below to request a return.

1. Contact us here or email us at info@reona.ca within 14 days of receiving your order.

2. Please enter the subject "Returns + Order #" and let us know what you would like to return and a brief reason (size issue, etc.).

3. Once approved, you will be contacted and provided further instructions on the next steps.A pre-paid UPS shipping label will be provided.

4. A store credit will deduct a USD 12.00 return shipping fee.Once we receive your item and confirm its original condition, we will issue a store credit and send you a confirmation email.

5. In the event, we receive a returned item that is not in sellable condition, our team will contact you to return the item or deduct an additional fee of $5 USD to be professionally cleaned.

5. We allow up to 7 business days to ship the return package. Returns exceeding this timeframe will not be accepted and will be sent back.

6. Please allow 7 business days for your return to be processed once it arrives at our warehouse.

Please note. If returning from Hawaii or Alaska, please note you will be responsible for returning your package.

We offer returns for store credit only. To return an item, please follow the steps below to request a return.

1. Contact us here or email us at info@reona.ca within 14 days of receiving your order.

2. Please enter the subject "Returns + Order #" and tell us what you want to return and a brief reason (size issue, etc.).

3. Once approved, you will be contacted and provided further instructions on the next steps.

4. A return address will be provided to you. Please send us your unworn item(s) through Canada Post. We recommend using recorded delivery through Canada Post as we are not responsible for any packages not delivered.

5. Once we receive your item and confirm its original condition, we will issue a store credit and send you a confirmation email.Once we receive your item and confirm its original condition, we will issue a store credit and send you a confirmation email. In the event, we receive a returned item that is not in sellable condition, our team will contact you to return the item or deduct an additional fee of $5 USD to be professionally cleaned.

We allow up to 7 business days to ship the return package. Returns exceeding this timeframe will not be accepted and will be sent back. Please allow 7 business days for your return to be processed once it arrives at our warehouse.

At this time, International orders are FINAL. If delivery is refused or duties/customs fees are not paid, any charges incurred to accommodate the package being sent back (delivery fee, customs, etc.) will be passed onto the customer.