Questions

Do you ship Internationally?
Yes! We ship worldwide. Please view shipping rates at checkout.

How can I track my order?
Depending on the shipping method selected at checkout, orders can be tracked through Canada Post or DHL

How do I know which size to order?
We know how important getting the right size is babe. Our size guide features a breakdown of measurements and also an image with information on how to measure three key areas, the Bust, Waist and Hips.

Why are your items sold out so quickly? Do you restock?
We produce our pieces in small batches to maintain exclusivity and to remain as sustainable as possible.

We understand the negative impacts mass production of clothing can have and feel it is imperative that our production process is achieved in an environmentally and socio-economically sustainable manner. 

If a particular item is heavily requested, we may consider restocking the item. Please contact us if there is an item you would like to be restocked. 

What payment methods do you accept?
Visa, Mastercard, Paypal, Amex, Google Pay

How long does it take to process my order?
We work very hard to process orders as soon as we receive an order. 

Can I order by phone?
Unfortunately, we do not process any orders by phone. All orders must be placed directly on our online website.

What shipping method is used?
We ship our packages via Canada Post and DHL Express for US & International orders 

How can I contact RE ONA customer service?
Email us or chat with us live through the store! We love hearing from our customers! Our customer care team is available for questions and inquiries you may have via email Monday-Sunday, 8am-5pm EST. Please allow up to 4 hours for a response.

Can I make changes to my order after it has been successfully placed?
Since we do our best to ship packages as promptly as possible, we are unable to make any changes to your order once it has been successfully placed and processed.

Can I make an exchange?
RE ONA does not process exchanges, however, we are more than happy to process a return for you. Should you wish to select a different item, please place a new order online and we will ship your package to you as promptly as possible.

Please visit our Returns page for return information. 

Can I get my shipping fees back?
We regret to inform you that any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part.

Do I have to pay for return postage?
Unfortunately we're unable to cover return postage costs unless your item is faulty.

Size Guide

Size Guide