Due to the high volume of orders during the busy holiday season, new releases and restock days, please allow 1-5 business days to process your order and expect delays in email responses. We will continue to try our best to dispatch orders as soon as possible. Once your order has been fulfilled you will receive an email notification that your order has been dispatched.
GENERAL SHIPPING TIMES
During the holiday season, our shipping partners DHL and Canada Post may experience significant delivery delays due to increased parcel volumes. Shipping is typically 1-3 business days for US and Canadian orders, and 1-5 business days for International orders.
For our US customers, we ship through DHL Express, which takes between 1-2 business days. Shipping rate is calculated at checkout.
Orders over $800 USD are subject to customs fees
Please note. DHL is unable to ship to APO and PO Box addresses.
For our Canadian customers, we ship through Canada Post Expedited shipping, which takes between 1-7 business days.(For Ontario & Quebec it is typically between 1-2 business days).
For an accurate delivery time frame and rate, please select your shipping method at checkout.
There are no custom or duties for Canadian orders.
INTERNATIONAL ORDERS & CUSTOMS/DUTIES
For our international customers, we ship through DHL Express, which takes between 1-5 business days. For an accurate delivery time frame and rate, please select your shipping method at checkout. RE ONA is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the customer.
Please check with your local postal service for more information. You will need to make sure that you cover any incurred customs fees or duties should any be incurred when shipping to your destination.
Please do not refuse delivery. Unfortunately, refused deliveries will incur the cost of the original delivery plus the return fee. Any refund made will be minus the total delivery and cost to return.
Please note that we are not responsible for packages lost in transit once a package is in the courier's hands.
Once the package arrives and is confirmed by our shipping carrier that it has been delivered, we are not responsible for your package's loss or theft.
We do not refund or reship packages that have been marked as delivered by the courier.
Unfortunately, we are unable to file claims on behalf of customers for lost/missing packages.