CANADIAN ORDERS

Ontario and Quebec standard tracked delivery takes 1-2 business days with a flat rate of $9.95. Orders over $125 are free.

All other provinces in Canada, standard tracked delivery takes 3-5 business days. Please select a shipping method at checkout for an accurate delivery time frame. Orders over $125 are free. 

US ORDERS

US standard tracked delivery takes 4-8 business days with a flat rate of $18 CAD. Orders over $125 CAD are free. DHL Express tracked takes about 1-2 business days. Please select a shipping method at checkout for an accurate delivery time frame

INTERNATIONAL ORDERS

International tracked shipping takes 6-12 days. Please select a shipping method at checkout for an accurate delivery time frame and rate 

CUT-OFF TIMES

All orders placed after 3 pm EST will be processed the following business day.
We do not make deliveries on the weekend, orders placed over the weekend will be shipped out on the next business day. 

DELAYS

RE ONA is not responsible for any potential delay after your item has been shipped as shipping times do vary depending on destination

CUSTOMS AND DUTIES

RE ONA is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the customer. Please check with your local postal service for more information.

For both complimentary and paid deliveries, you will need to make sure that you cover any incurred customs fees or duties should any be incurred when shipping to your destination.

Please do not refuse delivery. Unfortunately, refused deliveries will incur the cost of the original delivery plus the return fee. Any refund made will be minus the total delivery and cost to return.

CORRECT MAILING ADDRESS

RE ONA is not responsible for any incorrect or missing mailing address details provided by the customer. Please ensure that the correct address information is entered at checkout.  

Once the package arrives and has been confirmed by our shipping carrier that it is has been delivered, we are not responsible for the loss or theft of your package.